Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Request quotes or consultations
• Engage with our services

This information may include:

• Name and contact details (email address, phone number)
• Company information
• Project requirements and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• IP address and general location
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Responding to your enquiries and providing requested information
• Processing quote requests and consultations
• Delivering our coworking equipment and design services
• Managing customer relationships and support

Communication

• Sending newsletters and marketing communications (with your consent)
• Providing updates about our services and industry insights
• Sending important notices about our services

Website Improvement

• Analysing website usage to improve user experience
• Optimising our content and services
• Ensuring website security and functionality

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage information. Our cookie usage includes:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• Session management cookies
• Security cookies
• Cookie preference cookies

Analytics Cookies

With your consent, we use analytics cookies to understand how visitors interact with our website:

• Google Analytics for website performance analysis
• Visitor behaviour and navigation patterns
• Popular content and pages

Marketing Cookies

These cookies help us deliver relevant advertisements and measure their effectiveness:

• Social media integration cookies
• Advertising platform cookies
• Conversion tracking cookies

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Analytics and performance monitoring
• Customer support systems

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Investigate potential violations of our terms

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against:

• Unauthorised access or disclosure
• Alteration or destruction
• Loss or theft
• Accidental damage

Security Measures

• SSL encryption for data transmission
• Secure server hosting with regular security updates
• Access controls and authentication systems
• Regular security assessments and monitoring
• Staff training on data protection practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any security breaches as required by law.

6. Your Rights

Under UK data protection law (UK GDPR), you have the following rights regarding your personal information:

Access and Portability

• Right of Access: Request a copy of the personal information we hold about you
• Right to Portability: Receive your data in a structured, commonly used format

Correction and Deletion

• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances

Processing Controls

• Right to Restrict Processing: Limit how we use your information
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:

• Contact Form Enquiries: 3 years from last contact
• Newsletter Subscriptions: Until you unsubscribe
• Customer Records: 7 years for tax and accounting purposes
• Website Analytics: 26 months (Google Analytics default)
• Marketing Communications: Until consent is withdrawn

After the retention period expires, we will securely delete or anonymise your personal information.

8. International Transfers

Some of our service providers may be located outside the UK. When we transfer your personal information internationally, we ensure adequate protection through:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Certification schemes and codes of conduct
• Binding corporate rules for multinational organisations

9. Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.